African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

Assessing the after-sales performance of an IT product-service company

Miriam Borchardt
  • Miriam Borchardt
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
  • Search for this author on:
  • Google Scholar
Giancarlo Medeiros Pereira
  • Giancarlo Medeiros Pereira
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
  • Search for this author on:
  • Google Scholar
Rodrigo Leichtweis Petry
  • Rodrigo Leichtweis Petry
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
  • Search for this author on:
  • Google Scholar
Miguel Afonso Sellitto
  • Miguel Afonso Sellitto
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
  • Search for this author on:
  • Google Scholar


  •  Accepted: 15 November 2013
  •  Published: 28 November 2013

Authors

Miriam Borchardt
Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.

Giancarlo Medeiros Pereira
Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.

Rodrigo Leichtweis Petry
Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.

Miguel Afonso Sellitto
Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.

Corresponding Author Email: [email protected]



Copyright © 2024 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

Back to Vol. 7 No. 44
Back to articles
SUBSCRIBE TO RSS
SUBMIT MANUSCRIPT
CONFERENCES