African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

Assessing the after-sales performance of an IT product-service company

Miriam Borchardt
  • Miriam Borchardt
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
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Giancarlo Medeiros Pereira
  • Giancarlo Medeiros Pereira
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
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Rodrigo Leichtweis Petry
  • Rodrigo Leichtweis Petry
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
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Miguel Afonso Sellitto
  • Miguel Afonso Sellitto
  • Unisinos University – Production and System Engineering, Av. Unisinos, 950 – São Leopoldo – RS – 93200-000 – Brazil.
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  •  Accepted: 15 November 2013
  •  Published: 28 November 2013

How to cite this article

APA /
Borchardt, M., Pereira, G. M., Petry, R. L., & Sellitto, M. A. (2013). Assessing the after-sales performance of an IT product-service company. African Journal of Business Management, 7(44), 4420-4428.
Chicago /
Miriam Borchardt, Giancarlo Medeiros Pereira, Rodrigo Leichtweis Petry and Miguel Afonso Sellitto. "Assessing the after-sales performance of an IT product-service company." African Journal of Business Management 7, no. 44 (2013): 4420-4428.
MLA /
Miriam Borchardt, et al. "Assessing the after-sales performance of an IT product-service company." African Journal of Business Management 7.44 (2013): 4420-4428.
DOI /
https://doi.org/10.5897/AJBM2013.7109
URL /
https://academicjournals.org/journal/AJBM/article-abstract/D416FC442867

Copyright © 2024 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

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