The effect of service responsiveness and social emotions on service outcomes: An empirical investigation of service firms

Rong-Da Liang; Ching-Sheng Chang; Tung-Sheng Wang

doi:10.5897/AJBM10.634

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4194

Full Length Research Paper

The effect of service responsiveness and social emotions on service outcomes: An empirical investigation of service firms

Rong-Da Liang1*, Ching-Sheng Chang2 and Tung-Sheng Wang2

1Department of Marketing and Logistics Management, National Penghu University of Science and Technology, Taiwan. 2Graduate Institute of Management, National Kaohsiung First University of Science and Technology, Taiwan
Email: [email protected]

Article Number - 91B609B33282
Vol.5(8), pp. 3155-3167 , April 2011
https://doi.org/10.5897/AJBM10.634

Accepted: 04 December 2010
Published: 18 April 2011

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