The role of quality management for effective implementation of customer satisfaction, customer consultation and self-assessment, within service quality schemes: A review
Grigorios L. Kyriakopoulos
National Technical University of Athens, School of Electrical and Computer Engineering, Electric Power Division, Photometry Laboratory, 9 Heroon Polytechniou, GR-15780, Zografou Campus, Athens, Greece.
Email: [email protected], [email protected]