African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

The role of quality management for effective implementation of customer satisfaction, customer consultation and self-assessment, within service quality schemes: A review

  Grigorios L. Kyriakopoulos    
  National Technical University of Athens, School of Electrical and Computer Engineering, Electric Power Division, Photometry Laboratory, 9 Heroon Polytechniou, GR-15780, Zografou Campus, Athens, Greece.  
Email: [email protected], [email protected]

  •  Accepted: 31 March 2011
  •  Published: 30 June 2011

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