African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon

Nkene Ndeme Richard
  • Nkene Ndeme Richard
  • Department of Marketing and Management, University of Yaounde II, Soa, Cameroon, Cameroon.
  • Search for this author on:
  • Google Scholar
Nkiendem Felix
  • Nkiendem Felix
  • Department of Marketing and Organisation, University of Dschang, Dschang, Cameroon.
  • Search for this author on:
  • Google Scholar
Essomme Innocent
  • Essomme Innocent
  • Department of Marketing and Organisation, University of Dschang, Dschang, Cameroon.
  • Search for this author on:
  • Google Scholar
and Fokeng Sylvie
  • and Fokeng Sylvie
  • Department of Marketing and Management, University of Yaounde II, Soa, Cameroon, Cameroon.
  • Search for this author on:
  • Google Scholar


  •  Received: 25 April 2017
  •  Accepted: 26 May 2017
  •  Published: 28 February 2018

How to cite this article

APA /
Richard, N. N., Felix, N., Innocent, E., & Sylvie, F. (2018). The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon. African Journal of Business Management, 12(4), 66-77.
Chicago /
Nkene Ndeme Richard, Nkiendem Felix, Essomme Innocent and Fokeng Sylvie  . "The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon." African Journal of Business Management 12, no. 4 (2018): 66-77.
MLA /
Nkene Ndeme Richard, et al. "The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon." African Journal of Business Management 12.4 (2018): 66-77.
DOI /
https://doi.org/10.5897/AJBM2017.8332
URL /
https://academicjournals.org/journal/AJBM/article-abstract/C28569D56242

Copyright © 2024 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

Back to Vol. 12 No. 4
Back to articles
SUBSCRIBE TO RSS
SUBMIT MANUSCRIPT
CONFERENCES