Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 63

JHMT Articles

Practices and challenges of visitor management implementation for sustainable tourism development in Fasil Ghebbi, Ethiopia

April 2021

Visitor management is a practical tool for promoting sustainable tourism development through regulating visitor activities to minimize negative impacts on the site. The main purpose of this study was to investigate visitor management as a tool for sustainable tourism development in Fasil Ghebbi, Ethiopia. The study employed descriptive design in line with mixed research approach. Consequently, 246 international and...

Author(s): Alubel Workie Eyassu, Geetachew Melesse Asefa and Asnakew Atlug

Community based ecotourism potentials for sustainable development in Gorgora, Ethiopia

December 2020

Community-based ecotourism is utilized to depict an assortment of exercises that empower and uphold a wide scope of destinations in monetary and social turn of events and conservation. It became elective methods for money ages and off-ranch exercises to limit debasements pressure on jeopardized conditions in country zones of Ethiopia, particularly Gorgora. The potentials of Gorgora area help to prepare the community...

Author(s): Getachew Melesse Asefa 

Bishoftu town residents’ perception about economic, environmental and socio-cultural impacts of urban tourism

September 2020

The main purpose of this study is to explore the perception of Bishoftu town residents about the impacts of urban tourism. Both qualitative and quantitative research methods were employed to achieve the objective of this study. Random sampling procedure was used for selection of respondents from the residents. Descriptive and inferential statistics were used to analyze data. The result of factor analysis showed that...

Author(s): Genet Abera and Engdawork Assefa

Community based ecotourism development in Meqdela Amba, Ethiopia: Current development barriers

September 2020

Ethiopia has very distinct natural, cultural and historic products that could attract visitors from all over the world. Meqdela Amba, a community in Ethiopia, is endowed with a unique historical heritage and outstanding biophysical features. The aim of this study was to identify the major barrier of the Meqdela Amba community based ecotourism development in Tenta district. The study used descriptive research design and...

Author(s): Endalkachew Teshome, Getachew Ayalew and Alubel Workie

Assessing the impact of ecotourism on livelihood of the local population living around the Campo Ma’an National Park, South Region of Cameroon

May 2020

Ecotourism has been reported as a sustainable measure of bridging conservation goals and livelihood sustenance around protected areas, with very little information on the Campo Ma’an National Park (CMNP). This study was initiated to assess the impact of ecotourism activities on the livelihood of the local population living around the CMNP. Data were collected with questionnaires through household surveys and focus...

Author(s): Gadinga W. Forje, Tchamba N. Martin, Barnabas N. Nfornkah, Nyong P. Awazi Chimi C. Djomo, Diabe E. Sone and Reeves M. Fokeng  

Research on a projected brand and perceived personality differentiation of tourist destination: A case study of Shandong, China

May 2019

Due to the accelerated pace of modern life, consumers reduce time of purchase decisions and tend to choose services that match their own personality. The development of the brand of tourist destination needs to introduce new, appropriate extension to meet the needs of tourists in order to maintain exuberant vitality. So, what the perception of the brand personality of tourist destination is and whether it has an impact...

Author(s): Jun Wu, Weilong Sun, Fanglei Wang, Zhaoli Xu and Yuanyuan Xu  

How to provide an optimal environment for tourists to manage their sleep? The roles of sleep amenities, sleep environment cleanliness, and sleep atmosphere

February 2019

For many tourists, a good night sleep is essential for business, creativity, travel and/or enjoyment of a holiday. To have better understanding on an optimal environment for the tourists to manage their sleep, this study aims to examine how the comfortability of sleep amenities and sleep environment cleanliness and sleep atmosphere influences tourists’ sleep quality by adopting the Pittsburgh Sleep Quality Index...

Author(s): Clare P. Y. Fung and Alice H. Y. Hon

Assessing working-environment of employees in the hospitality industry: The case of hotels in Dessie and Kobolecha towns

January 2019

The study assesses the working environment of employees in the hospitality industry in the case of the hotel sector in Dessie and Kobolecha towns. Descriptive type of research was applied with a survey design. A close ended questionnaire method was used. The reliability measure of the questionnaire items is 0.86 based on Cronbach’s Alpha. Samples of 78 employees were selected based on simple random sampling...

Author(s): Tesfaye Fentaw Nigatu  

Potential and challenges of rock art for sustainable tourism development: The case of Harar - Dire Dawa region, South Eastern Ethiopia

August 2018

Prehistoric rock art is one of the earliest form of human communication system. It has an aesthetic, spiritual, socio – cultural and artistic values. This study has attempted to address the role of rock art tourism for sustainable socio-economic development with the objective of describing the potential of rock art sites for tourism in Harar – Dire Dawa and in its environs. It also tried to identify...

Author(s): Dagnachew Leta Senbeto

Enhancing employee performance using selected leadership styles of middle-line managers in the hospitality industry in Mid-Western Uganda

July 2018

This study explains the success of employee performance using selected leadership styles of middle-line Hotel managers in Mid-western Uganda. The simple random sample included 196 employees from ten Hotels. The respondents completed the measures of styles of leadership (democratic, autocratic and laissez faire) and employee performance. Bivarriate correlations and regression matrices were used to test for the...

Author(s): David Mwesigwa

Wunania Kosoye natural attraction, Ethiopia: Conservation values and their relevance to community-based ecotourism

June 2018

Community based ecotourism is one of the most rapidly growing industries in the world, and also an economic activity that can encourage local people in developing countries to protect and preserve natural resources. This study aimed to evaluate the potential of Wunania Konoye for conservation and community-based ecotourism development. Cross sectional study design with both quantitative and qualitative methods was used...

Author(s): Endalkachew Teshome  

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

January 2018

This research was conducted in the central region of Ghana to investigate the utilisation of ICT in hotels business operation. Primary data collections employed in the study were obtained from 200 respondents using well-structured questionnaires. Findings of the research study revealed that telephones, computers, internet, printers and fax machines were ICT applications in hotels business operation. Telephones were the...

Author(s): Joana Mills Quarshie and Edem Kwesi Amenumey

Assessment of tourists’ patronage of Obudu Mountain Resort, Cross River State, Nigeria

August 2017

Tourism in recent times has been expressed as a leisure and event-based activity. This study was carried out to examine tourists’ arrivals and patronage of the Obudu Mountain Resort in Cross River State, Nigeria. The data for the study were collected through questionnaire survey, interviews, field inventory and participatory rural appraisal methods. The data generated were analysed using descriptive statistics...

Author(s): Amalu T. E., Duluora E. I., Otop O. O., Omeje V. U. and Emeana K. S.  

Assessing protected areas for ecotourism development: The case of Maze National Park, Ethiopia

March 2017

Ecotourism is growing niche market with the potential of being sustainable development tool in protected areas. Ecotourism development needs preliminary assessment of the destination resources. This study was done with the objective of assessing ecotourism potential of Maze National Park for ecotourism development. The study used survey research design. Structured questionnaires and structured key informant interviews...

Author(s): Henok Bekele, Endalkachew Teshome and Mulugeta Asteray

Towards success of ecotourism networks in Tanzania: A case of Tanzania association of tour operators

February 2017

This study aimed to assess constraints to the success of ecotourism network in Tanzania. Following an intensive survey and literature review, data were collected from members of Tanzania Association of Tour Operators (TATO) using a semi structured questionnaire and key informant interviews and then analyzed by Chi-square. The findings indicate that the success of ecotourism networks needs a strong regulatory framework,...

Author(s): Liliane Pasape and Sheltie Mujwiga

Tourism marketing challenges and new tourism product development potentials: Practices from the Amhara National Regional State World heritage sites

January 2017

The Amhara National Regional State undoubtedly has significant tourism potential. However, the industry remains in its infancy; unable to realize its potential due to a range of constraints including understanding difference on the concept of marketing. Therefore, the purpose of this study is designed to explore the successful and unsuccessful marketing efforts that have been utilized by the Amhara National Regional...

Author(s): Yechale Mehiret Geremew, Haimanot Belay Alemayehu and Ashenafi Tafesse Meskele

Exploring non-governmental organisations (NGOs) management in the authenticity of volunteer tourism: Evidence from the Northeastern Region of Thailand

December 2016

Volunteer tourism is viewed by most people as exploitation in the form of social assistance, and events are held to attract tourists’ attention; because of this authentic experiences for tourists have been lost. The objective of this research is to study the context of Volunteer Tourism management by non-government organizations (NGOs) in the northeastern region of Thailand. This research, however, objects to...

Author(s): Wisitsiri Chusakul, Donruetai Kovathanakul and Ranee Esichaikul, D. B. A.

The role of media in tourism promotion: A case study in Ethiopia

October 2016

Media has a pervasive power for good or bad. Ethiopia suffers a lot from negative media presentations, even though the country hosts many glamorous features. And also its tangible and intangible tourist attractions can serve as a tool to change the images of the country in the international community. The country has more than Twelve UNISCO registered world heritages and more natural and cultural endowments, yet it...

Author(s): Mekonen Teka Ayalew

A case study of Taj Mahal’s visitor satisfaction and carrying capacity

July 2016

Tourist makes major contribution to Indian economy and employment rates. Tourism is generally less harmful to the environment compared to other activities like industry. Due to large number of tourists, a lot of environmental stress is being observed within the premises of Taj Mahal. There is a considerable adverse impact on Taj Mahal due to the increase of touristic activities, which is envisaged to rise in future....

Author(s): Vishal S., Vardhan B. H., Amruta A., Swapnil R. and Rao P. S.

Dealing with negative symbolism of destinations with difficult heritage: Analysis of Uganda’s image

June 2016

Many countries in Africa are currently investing in tourism with the aim of increasing annual tourist flows but majority of them are negatively symbolised at source markets as countries with ‘difficult heritage’. Previous research has indicated that tourism in Africa is perceived as riskier than any comparable region on Earth except the Middle East. It further indicates that negative country images might...

Author(s): Deus Kamunyu Muhwezi, Tom Baum and Jockey Baker Nyakaana

Safety and hygiene status of street vended foods in Ho, Ghana

February 2016

The advent of urbanization and its concomitant increase in urban population has catapulted the street food industry into a crucial role in meeting the food demands of urban residents. Health experts however, have continued with the argument that numerous health hazards are associated with these street vended foods. This paper explores safety and hygiene status of urban street vended foods in Ho which has traces as an...

Author(s): Franklin Bormann, Otilia Adzinyo and Lorlornyo Letsa

Borena Saynt National Park in danger of irreversible loss and community based ecotourism as a panacea

January 2016

Community based Ecotourism (CBET) has emerged as one of the fastest-growing sectors of the tourism market and protected areas are the foundation of it. Despite this trend, it is still at its toddler stage in Ethiopian national parks. This study focuses on the assessment of challenges of Borena Saynt National Park (BSNP) for CBET development. The study met this research aims through an extensive study of relevant...

Author(s): Wagnew Eshetie Tsegaw

The role of customer satisfaction and maintenance culture in the sustainability of hospitality industries in Umuahia North and South Local Government Areas of Abia State

January 2016

This study investigates the role of customer satisfaction and maintenance culture in the sustainability of hospitality establishments in Umuahia North and South LGAs. The study was guided by six objectives and six research questions. The research adopted a survey research design. The data generated were analyzed using simple frequency percentage and mean. The study revealed that the following variables were shown to...

Author(s): Enemuo, O. B., Ejikeme, J. N. U. and Edward, C.

Exploring the history and heritage of communism in NowaHuta District in Krakow, Poland: Potential or a problem in managing tourism in a city?

September 2015

Travelling to cities has long traditions, but in recent years tourists more frequently decide to visit places which are not typical tourist attractions. One of the new, alternative methods of spending free time in cities is urban exploration. It is a kind of quasi-tourism consisting in rediscovering forgotten and abandoned places. In the countries of Central and Eastern Europe which were the part of the former Eastern...

Author(s): Lukasz Matoga

An analysis of the image of destination Cross River and effect on visitors’ future intentions

September 2015

The literature on destination image spanned over four decades. Despite this long period of knowledge accumulation, there is not yet a generally accepted measurement for destination image. This paper seeks to determine the underlying structure of tourism destination image and to investigate the effect of destination image on visitors’ future intentions. An emerging tourism destination in Nigeria (Cross River State)...

Author(s): Bassey Benjamin Esu

Contribution of tourist hotels in socio-economic development of local communities in Monduli District, Northern Tanzania

August 2015

A study to assess the contribution of tourist hotels in socio-economic development was carried out in Mto wa Mbu Ward in Monduli District. Survey data were collected using household questionnaire survey, focus group discussion, semi-structured interviews, and by physical visits.  The study revealed that tourist hotels and/or lodges realized TZS 665, 496,000 (US $ 443,664) per annum and offered employment to 143...

Author(s): Abidan A. Mrema

Exploring sustainable tourism development in mountainous Guizhou Province, China

August 2015

In ecologically fragile but aesthetic mountain areas of Guizhou province, China, ecotourism has been opted as an optimal regional development model to raise living standards of local ethnic minorities with rich cultural heritage. This paper undertakes first a brief theoretical review exploring the substance of sustainable tourism and intrinsic values of nature aesthetics as the basis of tourist attraction and economic...

Author(s): Tai-Chee Wong

Potentials and challenges of Entoto Saint Mary Church to heritage tourism development

July 2015

This paper is intended to assess heritage tourism potential of Entoto Saint Marry church. To achieve the objective the researcher employed qualitative research method. Both primary and secondary data are used to assess the potentials. To collect the primary data interview was undertaken with selected church servants, community elders and other concerned individuals. In addition, deep and continuous personal observation...

Author(s): Zelalem Getnet Ambaw

Development of community based ecotourism in Wenchi Crater Lake, Ethiopia: Challenges and prospects

June 2015

This study examines the challenges and prospects of Community Based Ecotourism development in Ethiopia with special focus on Wenchi Crater Lake. Descriptive research design was employed with 194 sample representatives selected through simple random sampling technique and purposive sampling for quantitative and qualitative data respectively. The data were collected through key informant interview, informal discussion,...

Author(s): Teressa Derera Ketema

The role of social media, user generated platforms and crowd sourcing in the development of tourism destinations

June 2015

The paper aims to investigate the status and progress of scientific research and innovation in the tourism industry, with special reference to studies that have been conducted on tourism destinations and social media channels. The research involved the analysis of 50 papers in the last 5 years from the highest cited journals, regarding methods and benefits of adopting new technologies on tourism destinations. This...

Author(s): BOBUR SOBIROV BAKHTISHODOVICH, OBIDJON KHAMIDOV, PARDAEV OLIM MAMAYUNUSOVICH, SERGIO RAMOS-RAMOS, MUKHAMMADKHON SOLIEV BOBIRSHOYEVICH, BAKHODIR NEGMATOV MUKHAMADAMINOVICH

Exploring the Critical Success Factors (CSF) and Limitations of Enterprise Resource Planning (ERP) Systems: The Case of Egyptian Hotels

May 2015

In recent times, service establishments have invested considerable resources in the implementation of Enterprise Resource. Enterprise resource planning (ERP) systems are highly complex information systems. Many ERP implementations have been classified as failures because they did not believe in the importance of the key success factors of achieving a competitive advantage. This paper has the objective of getting insight...

Author(s): Lamiaa Moustafa Mohamed

Tourism: A viable option for pro poor growth in Gamo Gofa Zone? Southern Ethiopia

April 2015

The research ‘Tourism: A Viable Option for Pro Poor Growth in Gamo Gofa Zone?  Southern Ethiopia’ attempted to uncover how far tourism development is emerged to be a viable option for pro poor growth. The study is confined to Arba Minch town, Nech Sar National Park, Crocodile Ranch and Dorze Cultural Village. Qualitative and quantitative research strategies; household survey design, multi stage,...

Author(s): Assegid Ayele Misganaw

Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

March 2015

This paper investigates the relationship between service delivery and customer satisfaction at the Divine Fountain Hotels Limited in Lagos Nigeria. The study made use of questionnaires and key informant interview method to gather relevant data for the study. Convenience sampling method was used to select 400 respondents which comprise 50 males and 50 females from each of the four branches of the hotel. A total of 100...

Author(s): Kukoyi Ibraheem Adesina and Iwuagwu Chinonso

Development of community based ecotourism in Borena-Saynt National Park, North central Ethiopia: Opportunities and Challenges

May 2014

Promoting ecotourism through the protection of the environment can improve the livelihood of the local community and used as a tool for participatory biodiversity conservation. Ecotourism can help to create jobs for local community and market for local products where by contributing to sustainable conservation of natural resources. The main objective of this study is to assess the opportunities and challenges of...

Author(s): Amogne Asfaw Eshetu

Ecotourism development in Ghana: A case of selected communities in the Brong-Ahafo Region

September 2013

The purpose of this study is to examine the extent of community participation in the Community-Based Ecotourism Projects in the Brong-Ahafo Region. The sample of the study was 281 respondents and these were randomly selected. Also, opinions of 14 leaders were purposively selected for the in-depth interview. Data were collected using both questionnaires and interviews.  The study utilized a multi-stage...

Author(s): Yeboah Thomas

The obstacles impeding the development of Iran's tourism industry with emphasis on marketing

September 2013

This article studies the problems and obstacles impeding the development of tourism industry in Iran, focusing on marketing and promotion. For this purpose, it initially deals with the literature of tourism and marketing and then the importance of the research is expressed. After collecting and analyzing data, the following items were identified as main obstacles to the development of tourism industry in Iran: lack of...

Author(s): Ali Donyadideh

Effects of airline service quality on airline image and passengers’ loyalty: Findings from Arik Air Nigeria passengers

July 2013

  This paper investigates how individual service quality attributes under specified dimension rendered by Arik Airline determine the image of the airline and passengers’ loyalty to the airline. To achieve this, a well-structured questionnaire was designed in line with SERVQUAL dimension scale to capture the airline opinion of the passengers about the service rendered to them, their opinion on whether the...

Author(s): Okeudo Geraldine and Chikwendu David U.

Domestic medical tourism in India: Some facets

July 2013

Domestic health or medical tourism is traveling from an individual’s usual place of residence to another within the country for getting better medical treatment or for want of less expensive treatment available in his/her usual place of residence. National Sample Survey Office had conducted an all-India household survey on domestic tourism during the period of July 2008 to June 2009. The survey covered 8,188...

Author(s): Ajay Baksi and A. K. Verma

Marine recreational activity impact on Kengting National Park, Taiwan

June 2013

This study applies an analytical hierarchy process (AHP) to evaluate 3 indices (real circumstances, economic development, and socioculture) and 18 factors relating to the impact of marine recreational activities on Kengting National Park, Taiwan. The 22 experts (civil servants, scholars, and local practitioners) who participated in this study expressed identical opinions on the index priorities (real circumstances is...

Author(s): Shou-Tsung Wu

Who are the South African hunters and why do they hunt?

June 2013

The literature indicates that wildlife tourism has become a major draw card for many countries. This is also true for South Africa where wildlife tourism forms the cornerstone of the South African tourism industry. Wildlife tourism activities can be classified into two main groups: non-consumptive (viewing and photographing of wild animals) and consumptive (such as hunting and fishing). Although hunting is one of the...

Author(s): Peet van der Merwe and Melville Saayman

Enhancing the tourism value of Cross River state monoliths and stone circles through geo-mapping and ethnographic study (part 1)

December 2012

Monoliths and stone circles are found in many places in the world. Information about their existence has been characterized by contrasting historical and anthropological explanations. The cultural value of monoliths and stone circles has attracted a wide array of experts and groups: historians, mathematicians, anthropologists, archeologist, culture seeking consumers, etc. The Cross River Stone Circles is one of the...

Author(s): Bassey Benjamin Esu and Samuel Ukata

Evaluation of service quality of Nigerian airline using servqual model.

December 2012

The study tries to evaluate the service quality of a Nigerian Airline with objectives todetermining what constitutes the service variables in the Nigerian air transport Industry, how satisfied are the passengers with the services of the above mentioned airline and suggest to managers of these airlines on how to  improve and promote satisfaction level of passengers. Data was collected from the respondent using a...

Author(s): Chikwendu DU, Ejem E and Ezenwa A

Tourism development in protected areas: A case study of Al-Moez Street in Cairo

September 2012

Nature reserves are a means of conserving natural and cultural treasures which if lost, can never be restored for its importance. Several international organizations cater for nature reserves.  In 1966, the Tourism and Conservation Authority was established. It belongs to the International Union for Conservation of Nature (IUCN) which caters for nature reserves and their management.  With the growing attention...

Author(s): Nashaat Essayed Mortada, Farouk Abdel-Naby Hassanein and Susan Bakry Hasan

A tourism demand based method of geosites assessment on geotourism prioritization modeling: The case of Razavi Khorasan Province

September 2012

A systematic prioritization model maintains standards based on different levels of categorization to evaluate the sustainability of geosites. This approach makes use of an analytical hierarchical method to manage and prioritize a geotourism system on the base of tourism demand. The research concentrated on the importance of sustainable tourism planning to develop and investigate successful tourism activities using...

Author(s): Shojaee Siuki Hassan, Kowalczyk. Andrzej and Atefeh Einafshar

Destination personality, self-congruity and loyalty

September 2012

Despite the interests on destination branding in general, there has been scarce investigations on destination personality which is described as the set of human characteristics associated with a destination. The purpose of this study was to investigate the perceived destination personality of Bodrum (a famous destination in Turkey) and the relationship among destination personality, self-congruity and loyalty. In 8 to...

Author(s): Burhan KILIÇ and Serhat Adem SOP

Hospitality industry employer’s expectation of employees’ competences in Nairobi Hotels

April 2012

The purpose of the study was to determine the expectations of hospitality industry employers on employees’ competences. The sample (106) was made up of Human Resource Managers (HRMs) Head of Departments (HODs) and employees. Results indicated a big differential on employers and employees’ expectations on communication skills, specific technical skills, computer, good work habits, customer service and...

Author(s): Sarah W. Kamau and Judith Waudo

A two way assessment of tourism websites to increase their effectiveness

April 2012

Tourism, world’s most significant revenue earning sector, is highly dependent on the effectiveness of the tourism website. A tourist destination must have a website enriched with different design and service related attributes. Here, a user feedback based study was conducted. This user feedback based study shows that there is a lot of difference between the appeal of Indian and International tourism websites. A...

Author(s): Goutam Panigrahi, Biswarup Ghosh and Kajla Basu

Analysis of the socio-economic impacts of tourism for emerging tourism entrepreneurs: The case of George municipality in the Western Cape Province, South Africa

March 2012

In South Africa, the promotion of tourism has been identified as a key strategy that can lead to economic growth, community development and poverty alleviation. This appears to reflect that in the recent years, tourism has emerged as a significant development option in the post-apartheid South Africa. Tourism is perceived as an adopted strategy to creating more equitable economic growth in South Africa. According to the...

Author(s): T. Ramukumba, V. M. Mmbengwa, K. A. Mwamayi and J. A. Groenewald

Relationships between drivers and results of performance in the Kenyan hotel industry

February 2012

  Better understanding of performance measurement and relationships between the key elements of drivers and result is a must for hotels aspiring to be and remain successful. This paper reports the use of Structural Equation Modeling (SEM) technique to test relationships between drivers and results of performance. These elements (enablers and results) were identified through the critique of five landmark...

Author(s): Fwaya Erick Victor Onyango, Odhuno Edwin, Kambona O. Ouma and Othuon O. Lucas

Avian habitat use and activity budgets in a rare endangered tourist site: Case study of Lake Ol’Bolossat Basin, Kenya

February 2012

  Lake Ol’Bolossat, Kenya is an attractive natural tourist site. The only lake in the Central Province is of great aesthetic value and particularly an important site for avian diversity. Being a wetland, it contains diverse biologically and economically important raw materials. The wetland is targeted for conversion to agricultural purposes and as a result is faced with degradation. The study established...

Author(s): Teresa Njeri and Jenessio Kinyamario

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