Introduction: Satisfaction of employees can bring quality of health care. Job satisfaction among health workers is an important indicator in assessing performance and efficiency of health services. High level of professional satisfaction among health workers earns higher worker force retention and patients satisfaction.
Objective: To assess Job satisfaction of employees toward health service deliveries and factors associated with satisfaction in Negelle Arsi General Hospital and Medical College, Negelle, Ethiopia, 2018.
Method: Institutional based cross-sectional study was conducted among 90 randomly selected permanent employees from January 15 to 20 in Negelle Arsi General Hospital and Medical College, Negelle, Ethiopia. Self-administered and face to face interviewed methods were used. Regular supervision and follow up was made. Data entered to SPSS version 20 computer programs by investigator for analysis. All items in the questionnaire were scored on five-point Likert scale. Most of the responses were analyzed descriptively with simple frequency distribution and percentage.
Results: The overall Job satisfactions of employees were 46.9% and of the respondents 19.2% were dissatisfied and 33.9% were neutral. Majority of the specialists (66.7%) and midwifery (66.7%) were satisfied. Security staffs (30.0%) and 28.6% of nursing staffs were dissatisfied to their job. The main reasons for dissatisfaction were poor payment structure, management style, lack of staff recognition and poor working conditions.
Conclusions: Less than half (46.9 %) of the respondents were satisfied. Hospital bureaucratic management, remuneration, recognition and workload were among factors that affects level of job satisfaction.
Keywords: Job satisfaction, occupational classes, quality improvement