Improving customer complaining behaviour for loyalty in the services sector: A case of mobile telephone companies in Uganda
June 2015
This study focuses on the concept of customers’ complaining behaviour in the mobile telephone company sector. The mobile telephone company in Uganda is competitive and being a service sector, it is complex in nature. A descriptive cross-sectional survey was used. Primary data were collected using questionnaires from Makerere University mobile telephone subscribers who were students, academic staff,...
The evolution of private label strategy: The Italian case
June 2015
This work, part of a broader research project on the role of store brand in the competitive development of Large Scale Distribution retailers, proposes an analysis of the current situation of commercial enterprises that implement complex strategies of store brand as a strategic leverage for marketing and synthesis of a corporate philosophy based on a real brand architecture. It aims to achieve increasing levels of...
Designing the strategic marketing mixture model for tourism industry
June 2015
Tourism plays an important role in world economy and it is expected that it gets more importance in the next years. Tourism affects occupation rate, payment balance, and economical stability of many countries. This industry is an application one, so that it is a potential to improve occupation situation, especially for low-skilled jobs. In Tajikistan, unemployment rate is focused on in this area. In addition, tourism...
Trends in real estate appraisal: An emerging context
June 2015
This research investigates the residential real estate market in an emergent European country, Romania. Using data from approximately 300 sales transactions and another 300 nationally relevant rent transactions conducted between midyear 2010 and midyear 2011, the real estate market prices and rental prices have been processed using statistical techniques such as the General Linear Model, in order to identify the...
Inhibiting factors in the strategic financial management decision making process: Evidence from South African SMMEs
June 2015
The purpose of this article is to uncover the principal obstacles preventing small business owner managers from making sound strategic financial management decisions. These obstacles are generally related to the owner managers’ reluctance to follow accepted theoretical norms (steps) in terms of information search and analysis. This reluctance is attributable to the decision makers’ significant lack of...
The production activities of sugar factories in Turkey and Malmquist total factor productivity analysis
May 2015
In this study, total factor productivity (TFP) with variance in its components as well as the technical efficiency levels of 25 active sugar factories in Turkey are surveyed via Data Envelopment Analysis (DEA) and Malmquist Total Factor Productivity method using the panel data from Turkish Sugar Factories Corporation’s annual activity reports. The aim of the study is to determine the comparative production...
Evaluation of the land management harmony degree based on the three attributes of land: The case study of Beijing
May 2015
The paper firstly constructs the evaluation system of land management harmony degree based on the three attributes of land about resources, assets and capital, then calculates and evaluates regional land management harmony degree combined with the empirical data of Beijing. Methods of multi-objective weighted function and analytic hierarchy process are employed. On this...
The relationship between capacity utilization and value chain performance: Evidence from Kenyan tea processing firms
May 2015
Tea processing firms have increasingly recognized the role of capacity utilization and management in the creation and maintenance of competitive advantage. This study intended to determine the link between capacity utilization and value chain performance of tea processing firms. Specifically, the study determined the relationship between capacity utilization and value chain performance of tea processing firms in...
Geographical indication in the process of creating knowledge to develop new competences
May 2015
The protection of geographical indication is considered to be strategic for Brazil. The state of Santa Catarina, especially Goethe Grape Valley, was acknowledged as the first Geographical Indication (GI) to encourage various disciplinary studies, mainly from the view point of law, economy, intellectual property and regional impact. However, there is no evidence in interdisciplinary studies aimed to understand the...
Entrepreneurship development and entrepreneurial orientation in rural areas in Malawi
May 2015
Integrated rural development under the Malawi Growth and Development Strategy is a key operational framework for achieving sustainable economic growth where rural industrialisation is earmarked as a strategy for achieving production diversity, creation of employment, reduction of poverty and curbing rural-urban migration. Entrepreneurship development has been central to this process. Existing models offer three key...
Harmonising stakeholder interests: The role of occupational health and safety
May 2015
The concept of stake holding is grounded on the idea that, the organization depends on multiple constituents or stakeholders with varied interest that needs satisfaction to ensure its success and survival. Many scholars have indicated that the best deal for managers is to strive to satisfy the interests of all these stakeholders else organizations risk some stakeholders exiting the relationship. The difficulty has...
Management and labour relations in a context of competitive work environment: Evaluating the process of interests mediation in an oil refinery, Nigeria
April 2015
This Paper evaluates the normative assumptions of participation and joint consultation in an Oil Refinery, Nigeria, in the context of work re-organisation. In response to heightened operating challenges in the Oil Industry, Management and Labour in the corporation have adopted a new approach to labour relations in the corporation; Joint Consultative Council (JCC) has emerged as institutional framework to cope with the...
Toward Sub-Sahara African negotiations and strategic interactions in the WTO
April 2015
The Multilateral Trading System (MTS) has faced challenges in streamlining the flow of goods and services around the world. The World Trade Organization (WTO) has aimed, as had its forerunner, the General Agreement on Tariffs and Trade (GATT), to create a rules-based forum that oversees global trade. The WTO governance structure, which is based on some basic principles and rules, including the adoption of decisions by...
Decision making practices in the pharmaceutical sector: Implications for Uganda
April 2015
This paper is a preliminary analysis of decision making principles and practices with in the pharmaceutical industry. The subject of managerial decision making in the sector forms an important area of research and policy debate and it has of recent become a much prominent sector for obvious reasons. First, the pharmaceutical industry contributes to improving the citizen’s health outcomes and productivity. Second,...
Quality attribute and geographical indication of Agonlin oil (Agonlinmi) made in Benin
April 2015
The consumption frequency, the consumer’s income, the specific quality attribute and the consent to pay Agonlin oil, an oil of high standard made with a traditional knowledge is transferred from generation to generation in Agonlin region. According to its attributes, this oil has been evaluated through 400 consumers from 5 different districts or municipalities. The data collected have been analyzed thanks to a...
Managing firm growth: Lessons of success
April 2015
Firms that are both sustainable and able to grow rapidly are an important stimulus to any economy and essential for increasing employment opportunities. Theory and case studies describing high growth firms in the developed economies are vast. However, much less is known about high firm growth firms within developing economies. By identifying profitable high growth firms within a developing economy context and beginning...
Scenario of business practices in competitive intelligence within the telecommunication industry
March 2015
The present paper sought to apply the theoretical framework of Wright-Pickton on Competitive Intelligence (CI) to the business practice reality within the telecommunications industry in Brazilian firms. The aim of the study was to examine the current Brazilian scenario, which is to contribute to the improvement of that model. With this in mind, we devised a set of managerial advice in view of enhancing the Competitive...
Entrepreneurial opportunities in the craft- distilling market in South Africa
March 2015
Opportunities for entrepreneurial entry into the craft-distilling product and market domains of the agricultural sector are presented in this study. Although the craft spirits industry in South Africa is currently in its infancy, the study is able to investigate potential entrepreneurial opportunities for such activities in the farming areas of the Western Cape Province. The first part of the study explores the supply...
Regulatory perspective for deepening CSR disclosure practice in Nigeria
March 2015
The purpose of this study is to assess the need for a regulation of Corporate Social Responsibility (CSR) disclosure practices of listed non-financial sector entities in Nigeria. Survey research method was adopted in the study. Information gathered from the primary source (questionnaire) was used to test the users’ perception on the need for a regulated practice in Nigeria. Both Content Validity and...
Strategic image management: The image of the City of São Paulo/SP
March 2015
Tourism has become increasingly important in the world due to its relevant role in economic and social development. As a result, this sector is now a battle ground for fierce competition between places interested in developing it. In this highly competitive scenario, tourism marketing is now important and critical to places and organizations that wish to facilitate the process of economic exchange, stay in business, and...
The effect of option framing on consumers' decision-making efficiency: Evidence from online service customization
March 2015
Based on Loss Aversion theory, this article analyzes and examines the effect of option framing (additive vs. subtractive) on consumers' decision-making efficiency (customization results and customization time) and the boundary conditions for the option framing effects: service importance, service type and individual expectation. Our experiment under the context of online information service customization produces...
Information technology and e-risk of supply chain management
March 2015
Application of information and communication technology (ICT) is exponentially growing in Supply Chain Management (SCM) for increasing productivity and profitability in business. This growth of Information Technology in SCM has changed the paper based environment to Virtual Supply Chain, which is also generating electronic risks (e-risks) in form of cybercrime or fraud. Although, reducing the e-risks from huge data...
The methodological profile of scientific publications on public transparency: An analysis of the African scenario
March 2015
This study seeks to analyze the methodological profile of scientific publications completed on public transparency within the context of the African continent. The following are the specific objectives of this study: to present the research methods commonly utilized in academic investigation concerning public transparency in Africa, to survey compilation of a sample of articles on public transparency contained in the...
Effects of microfinance services on the performance of small and medium enterprises in Kenya
March 2015
The Micro, Small and Medium Scale Enterprises (MSMEs) sector in Kenya has grown tremendously over the last two decades but its growth is characterized by low productivity and survivalist enterprises. The sector is however very strategic in providing future employment for the economy. This paper reviews the effects of microfinance services on the performance of MSMEs using an explanatory research design. The study...
Scrutinising the effectiveness of customer loyalty programmes: A study of two large supermarket chains in South Africa
March 2015
There is a worldwide trend toward loyalty marketing, and companies are implementing loyalty strategies aimed at cultivating strong relationships with their customers. Due to this increased importance and relevance that is attached to loyalty programmes, most retailers have been committed to sustaining customer loyalty and cultivating an enduring and favoured relationship with customers who are expected to regularly...
Value-at-risk in times of crisis: An analysis in the Brazilian market
March 2015
The present study aimed at evaluating the predictive ability of the models of market risk estimation in times of financial crises. To this end, models were tested to estimate the financial indicator Value-at-Risk (VaR) applied to the daily returns of the BM&FBovespa, the Ibovespa index. Traditional models and those based on the Extreme Value Theory (EVT), considered as two types of distribution, the Generalized...
Interdependence between GCC stock market and oil prices and portfolio management strategies under structural breaks
March 2015
This paper empirically investigates the interdependence between GCC stock market and oil price by considering structural breaks in conditional volatility. The univariate and multivariate GARCH models are extended by including structural breaks which are determined endogenously by using ICSS algorithm proposed by Inclan and Tiao. Empirical results indicate that the inclusion of structural breaks in the model...
Developing an instrument to assess work-family pressures and resources needed by women managers in South Africa
February 2015
In the last decade, there has been a sharp increase in the employment of working mothers in the South African labour market. Work-family scholars argue that organisations must develop supporting policies and benefits to shield working mothers against work-family pressures. This article focuses on the development of the Work-Family Pressure and Support Questionnaire (W-FPSQ) as a measure to assess the pressures that...
The effect of privatisation on political and managerial accountability
February 2015
The study seeks to assess the effect of privatisation on political and managerial accountability, considering the cases of Intercity State Transport Company and GAFCO. A sample data were collected from both managerial staff and some junior employees through interviews and questionnaire. Paired sample test was used to analyse the data of the questionnaire and content analysis for the interviews. The results indicated...
Does capital structure influence payout? A study on KSE -30 Index
February 2015
The paper aims to provide an insight into underlying factors which a given mix of owners’ funds and outside funds have on the payout of KSE 30 Index. Capital structure comprises equity and borrowed funds (debt) that listed companies need to carry out their business operations. We have applied panel data methodology on twenty-one KSE-30 companies for the period of 2001-2011. Our results show that high proportion of...
The relation between organizational trust, organizational support and organizational commitment
February 2015
Organizations are bodies composed of people who gather in order to reach specific objectives. This situation prompts the organizations to produce people oriented policies and increase the interest in the subject of organizational commitment. However, there are not much academic studies in Turkey on organizational commitment. The general objective of this research was to assess the relationship between organizational...
Fame versus no name: Gauging the impact of celebrities and non-celebrities endorsement on purchase
February 2015
The use of celebrity in advertising has become a trend for companies and one of the best ways to strengthen brand image and marketing of products/services. Today, every company is promoting its products by using celebrities to gain customer’s attention and thus increase the market share. Advertising ideas involve this approach, and the choice of picking right celebrity is made through these strategic motives. The...
Audit research: A systematic literature review of published research on ISI Web of Science between 2002 and 2013
February 2015
We examined the international scientific productivity on auditing between 2002, when the Sarbanes-Oxley Act (SOX) was published, and the end of 2013, based on a bibliometrics/scientometrics analysis of scientific articles included in the Web of Science from the Institute for Scientific Information (ISI). A database was created including 2,394 publications. As a contribution it was possible to systematically identify the...
An analysis of the impact of oil price shocks on the growth of the Nigerian economy: 1970-2011
February 2015
This paper examines the impact of oil price shocks on Nigerian economic growth while controlling the effects of unrest in the international oil market, exchange rate and agriculture output using quarterly time series data from 1970:q1-20011:q4.The broad objective of the study is to evaluate the long run relationship among the variables namely; oil price, exchange rate, agriculture output, unrest and economic growth. The...
An empirical study of consumers’ willingness to pay for traceable food in Beijing, Shanghai and Jinan of China
February 2015
There have been more and more food safety incidents since 1990s in China. Implementation of traceability system is an important way to improve food safety in China. The food traceability system is still in an initial stage and implemented only in limited products and companies in China. Contingent valuation method (CVM) was used to investigate the Chinese consumers’ willingness to pay for traceable vegetables and...
Monetary policy in Cape Verde and macroeconomic changes: Empirical evidences
February 2015
The main objective of this study was to analyze Cape Verdean monetary policy, the rules chosen by the decision makers, its changes and its transmission to the economy. Primarily, we analyzed the dynamics of the most important Cape Verdean macroeconomic time series. By using the Vector Autoregression (VAR) and the Markov Switching Vector Autoregression (MS-VAR) models, we also analyzed and compared how those dynamics...
Team briefing and workers’ commitment in Nigerian banking industry
February 2015
The association of team briefing and workers’ commitment was examined in this study. Respondents were drawn from a sample of 357 bankers in the South-south zone of Nigeria. Cross sectional survey design was utilized. With the use of Spearman Rank Order Correlation, we obtained the following results: team briefing had a significant positive relationship with affective, continuance and normative commitment. This...
Networking for SMES in Uganda: A conceptual paper
January 2015
Small and Medium Enterprises (SMEs) are considered a sector with significant contribution to the economical growth of both developed countries and emergent countries. However, SMEs are facing challenges for their survival with their limited resources. There is also considerable lack of empirical studies focusing on networking between SMEs in developing countries. Promotion of networking approaches with other...
The impact of credit risk on profitability performance of commercial banks in Ethiopia
January 2015
The objective of the study was to empirically examine the impact of credit risk on profitability of commercial banks in Ethiopia. For the purpose secondary data collected from 8 sample commercial banks for a 12 year period (2003-2004) were collected from annual reports of respective banks and National Bank of Ethiopia. The data were analyzed using a descriptive statics and panel data regression model and the result...
Motivational factors of formation, cooperate actions and gains obtained from the cooperation networks of building material retail in Parana: A comparative between the associated managers’ and retailers’ perceptions
January 2015
This study analyzes factors that condition the formation of the building material of retailer cooperation networks and the results obtained with this actuation. This study was carried out of multiple descriptive and comparative cases, with transversal perspective of time. A non-disguised questionnaire was used, answered online by fifteen associated retailers and the manager of each one of the four formally incorporated...
The relationship between some demographic variables and leadership effectiveness among local government managers in South Africa
January 2015
Scholars have argued that demographic variables are critical factors that could also be used together with other factors to explain the variances in the behaviour of effective leaders. They are very significant to virtually all kinds of modern organizations. The current workforce is increasingly getting younger and highly educated. And an increasing proportion of female managers are also found in today’s...
Research on the mechanisms of big data on consumer behavior using the models of C2C e-commerce and countermeasures
January 2015
The purpose of this study is to investigate the mechanisms of big data on consumer behavior on the models of C2C e-commerce. From the beginning of the following five aspects: recommendation system, information search, reputation system, virtual experience and security system, the paper discusses some factors that affect buying intention in C2C e-commerce under big data. It fully considers the characteristics of big...
Environment designing considering the needs of youth according to Abraham Maslow’s needs case study: District 9 of Isfahan City
January 2015
This study aims to design an environment for the youth by considering their needs and interests. This study sought to provide all of the needs of the youth by environmental affordances according to the hierarchy of needs developed by Abraham Maslow. It was conducted in district 9 of Isfahan city on about 380 of young people and evaluated 8 suggested spaces with 6 groups environmental affordance by use of questionnaire....
The impact of tax policy stimulus on automobile choice- Evidence from Chinese automobile industry
January 2015
Using detailed national brand-level automobile sales data from January 2004 to the end of 2009, we quantify the impact of a series of tax policy stimuli initiated by the Chinese Government on automobile sales in China. These tax stimuli aimed either to prevent high displacement car consumption or to encourage low displacement car purchases. We conclude that the first two tax adjustments surpass high-emission auto sales,...
Accounting, taxation, and the cost of capital
December 2014
This paper investigates the link between accounting and taxation and its implications for the cost of equity capital. Using a simple model, we characterize the determinants of the cost of capital in a setting where reporting rules combine accounting and taxation estimations. Accounting and tax rules usually result in different estimates of true earnings, each one with its own estimation error. The correlation between...
MS excel functions as supply chain fraud detector
December 2014
Information technology (IT) is playing a vital role in increasing the productivity, profitability of businesses and optimizing decisions at each stage of Supply Chain Networks (SCN). Supply chain manager must often trust data for decision making even reported from vendors/suppliers. These types of data are vulnerable to manipulation and creating an opportunity for ‘supplier opportunism’. Use of MS excel...
Factors hindering unemployed youths from starting their own business: The case of Mekelle City educated unemployed youths
December 2014
The general objective of the research is to assess major factors hindering unemployed youths from starting their own business. To identify the impediments, the research analyzed the influence of individuals’ behavior, the social and external contexts. In relation to identifying the major factors hindering the unemployed youths from becoming an entrepreneur, determinants of propensity to start own business in...
Effects of 2008 global liquidity crisis on the performance of banks’ shares traded in Nigeria stock exchange market
December 2014
The global financial crisis of 2008 is an event that affected the entire world economic cycle, the consumers, producers, financers and other parties that constitute the economy. The crisis was as a result of liquidity, currency, fluctuations of banks’ share prices and risks in business with banks, which started from major financial institutions of the US and spilt over to the rest of the world. These gave birth to...
Information technology as a catalyst of relationship marketing within a global context
November 2014
Marketing has evolved since the beginning of the 20th century, thanks largely to information and communication technology (ICT). The transformation can be seen in changes to the economy and to technology and in the shifting preferences and needs of clients. With ICT, companies can deal directly with their clients, simulating real-life situations. This allows them to understand the necessities of the market in adopting...
Modeling Green Supply Chain Management framework using ISM and MICMAC analysis
November 2014
In recent years, green supply chain management has gained popularity both in academics as well as in the industry and is reflected in the special issues of journals and themes of conferences. The rubber products manufacturing sector plays a pivotal role in the Indian economy and is considered to be one of the key players in global rubber business. Globalization and the increased number of countries entering the world...
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