Clients’ service perceptions of private higher education institutions in South Africa: An importance-performance analysis for strategic managers
January 2014
Globally, higher education institutions (HEI) are required to be more business-like in their functioning. Students are increasingly being recognised as discerning customers, selecting a provider based on its ability to provide a superior value proposition. Unlike their public counterparts, private higher education institutions (PHEI) in South Africa receive no financial support from the government. To ensure...
Review of the principles of complexity in business administration and application in financial statements
January 2014
This paper introduces the background and fundamental aspects of chaos and complexity together with the differences and the links between chaos and complexity, and the distinction between complicatedness and complexity with reference to issues in business administration. There is a need to be cautious when using chaos and complexity models in business administration, not to provide a superficial characterization of...
The role of human resources management practices represented by employee’s recruitment and training and motivation for realization of competitive advantage
January 2014
The present study identified role of human resource management in the realization of competitiveness in industrial organizations and has focused primarily on some important issues related to human resource management selection, training, motivating, attracting, employing, evaluating employees, and the setting of salaries, fees and rewards and the realization of competitiveness among business organizations. This paper...
The factors affecting employee turnover in an organization: The case of Overseas Pakistanis foundation
January 2014
The purpose of this research paper is to find out the relationship of the factors such as retirement benefits, job security and financial crises affecting the turnover of an employee in an organization. The sample data were collected from more than one hundred people working in the private, semi_ government and commercial organization Overseas Pakistanis Foundation (OPF) in Islamabad, Rawalpindi and Peshawar....
FDI inflows, transfer of knowledge, and absorptive capacity: The case of Mozambique
January 2014
The literature has discussed the impact of Foreign Direct Investment (FDI) on host economies, but has overlooked the case of the least-developed countries (LDCs) and, in particular, the transfer of knowledge to these economies. Drawing on different streams of the literature (FDI impact, knowledge transfer, and absorption capacity), this paper analyzes how a country’s absorptive capacity may moderate the transfer...
Accounting professionals’ perceptions concerning the influence of information technology in decision-making process
January 2014
Accounting role today as a primary provider of information to organizations becomes more and more prominent; its agent executor, the accountant, makes extensive use of information technology both in generating information and in decision-making. The aim of this study consists of mapping out accounting professionals’ perceptions regarding the influence of information technology on the individual decision-making...
Curbing the unemployment problem in Nigeria through entrepreneurial development
November 2013
This study is on curbing the Unemployment problem in Nigeria through entrepreneurial development. The study is motivated by the fact that unemployment problem like corrupt practices in Nigeria is a hydra headed problem and thus require the collective effort of all. The study made use of primary data sourced from 220 respondents in Kogi State through administering of questionnaire. Their responses were tested using...
Assessing the after-sales performance of an IT product-service company
November 2013
A product-service system (PSS) can be perceived as an extension of the functionality of a physical good to which specialised services are added. IT (Information Technology) companies have operated with a PSS model in a business-to-business (B2B) context and are referred to as IT PSSs in this paper. In addition to software and hardware products, IT PSSs provide after-sales services to clients such as system operation,...
Understanding MBA service quality in postgraduates’ own terms: An exploratory analysis of top-of-the mind definition
November 2013
The growing internationalisation of Higher Institutions of Education and the proliferation of Information and Communications Technology (ICT) have increased the competitive challenge facing local public universities and MBA programs. Service quality is the key challenge facing local universities to compete at international level. To achieve service quality however, managers of Higher Institutions of Education and/or MBA...
Is there a link between compensation packages and job performance in the Ghana police service?
November 2013
Employee compensation has gained significant attention for its impact on employee job performance. However, few empirical studies have actually examined the relationship between compensation and job performance in the public sector organisations in Ghana. This study fills the research gap by investigating the link between compensation packages and job performance in the Ghana Police Service. Using an exploratory and...
The relationship between conscientiousness, extraversion and leadership effectiveness among local government managers in Eastern Cape, South Africa
November 2013
For the last 18 years, an insignificant development has been achieved in creating one organisational culture of the Eastern Cape local government that can promote an effective and efficient spending of the annual provincial budgetary allocation of more than fifty-six billion rands ($56,964,320,000). The development and fall of the local government administration is centred on the abilities and values of leaders present....
The degree of competition in Iranian banking industry: Panzar-Rosse approach
November 2013
The Iranian banking sector has undergone huge and substantial reform in the last decade;¬ privatization¬, establishment of private banks and development of modern technologies (IT). Based on a sample of 19 banks, This paper investigates the competitive condition of the Iranian banking industry over the period 2005-2010 using the H-statistic proposed by Panzar and Rosse.. The properties of this non-structural...
7Ps in corporate hospitals – Administrators’ perspective
November 2013
The prime objective of the paper is to study 7Ps - Product, Price, Place, Promotion, People, Physical Evidence and Process - in selected corporate hospitals in India which is very pivotal in strengthening the effectiveness of a hospital. It is needless to say how important service sector is in the national economy. In India, more than 50% of the GDP is now accounted for by the service sector. Though this sector has...
The dimensions of relationship value between suppliers and customers based on complex products and systems
November 2013
The dimensions of relationship value are different from different industry. There are no studies in Complex Products and Systems (CoPS) yet. It is more important to study relationship value for buyers and sellers in CoPS. This paper investigates the dimensions of the relationship value between suppliers and customers in the context of CoPS. Theoretically, the relationship value based on CoPS includes three aspects:...
Multi product and service organization structure for managerial transformation process
November 2013
The examples given in this work have clear implications for practitioners to improve managerial transformation process as far as possible via strategic structure management. The final results showed that managerial transformation process quantity in compliance with determined criteria of evaluation suggested model for each organization is different. The other implication of the research is that multi product and service...
The role of trust and ease of use in the development of Internet banking
November 2013
Chinese customers adopted online banking service over fourteen years. But low customer satisfaction is still a problem of internet banking development in China. This study investigates how trust and ease of use influence internet banking customer satisfaction in China. Authors developed a theoretical model based on literature review. We analyzed the data using structured equation modeling (SEM) to evaluate the strength...
Empirical research on impact of industrial services brand on customers’ relationship quality perception
November 2013
Industrial services brand will play a critical role in establishing high-quality customer relationships. Based on this, this study aims to empirically explore the influence of industrial services brand on customers’ perceptions toward the two parties’ relationships. The study develops a conceptual framework firstly for industrial services brand which includes expertise, corporate reputation, corporate...
The effects of ISO 9000 quality management system implementation in small and medium-sized textile enterprises: Turkey experience
November 2013
This study aimed to determine the effective factors, difficulties encountered, attainable levels of the objectives in the process of certification in small and medium-sized enterprises with the ISO 9000 Quality Management Systems (QMS) certificate in Turkey Textile Sector. The study was carried out by reaching the managers that managed certification process in companies. The data collected via questionnaires were...
Demand for money in Pakistan
November 2013
This study is an empirical investigation of the relationship between M2, gross domestic product, inflation rate and interest rate. The study used secondary data obtained from Pakistan IMFs (World Development Indicators) over the period 1976-2012. Reliability and viability of the data is checked through various sources like IFS and World Bank. For estimation ADF (augmented dickey fuller) unit root test, Johansen’s...
Perceptions of Forest Concession Staff Members on the Impacts of Forest Certification in Peninsular Malaysia
November 2013
This study determines the impacts of forest certification towards social, economy and environment criteria from the perceptions of staff members from three forest concessionaire companies. A lot of changes have been made to ensure the companies’ operations are compliant with the principle and criteria of forest certification when it was introduced to the companies. Since the staff members are involved in every...
Perceived Egypt's destination image by Chinese university students
November 2013
Destination image is commonly accepted as an important aspect in successful tourism management and destination marketing. It is crucially important to recognize the tourists’ perceived images since it affects the individual’s subjective perception and consequent behavior and destination choice. A destination can realize its full tourism potential only once it has a favorable image. This importance has led to...
A preliminary investigation of factors influencing consumer adoption of online transactions in Malaysia
November 2013
Information technology is fundamentally changing business transaction worldwide. The advent of internet transaction offers business firms a new frontier of opportunities and challenges. An understanding of how demographic characteristics and socialfactors influence the adoption of online transaction can allow firms to create solutions and plans to attract consumers to their services, thus enabling them to gain a greater...
Lead Lag Relationship and Price Discovery in Turkish Stock Exchange and Futures Markets
November 2013
In perfectly efficient financial markets, new information should be impounded simultaneously into the cash and futures markets. Real world institutional factors, however, often create an emprical lead-lag relationship between alternative securities price changes. Current futures prices in one futures market would lead the change of current spot prices. Price discovery can be defined as lead-lag relationship and...
Cost, revenue and profit efficiency in supply chain
November 2013
A supply chain is a set of suppliers, manufactures and distributors, which are linked together. The first chain is a supplier and the last one is customers. What is the most important in supply chain are high- quality products by the least cost and the most benefit. In this regard, each input and output and intermediate have unit price and unit cost information. The cost-minimization and the profit-maximization are a...
A conceptual framework for concurrent implementation of ERP (Enterprise Resource Planning) and KM (Knowledge Management): A fuzzy TOPSIS method
November 2013
Both Knowledge Management (KM) and Enterprise Recourse Planning (ERP) play crucial roles in organizations. There has been an increasing demand to implement both systems concurrently. The key characteristics of ERP and KM are quite different in their orientation; however, ERP systems focus primarily on managing physical assets while KM systems focus on leveraging innovation and utilizing knowledge assets. Because both...
Analysis of the effects of Islamic Azad University of Khomeini Shahr on economical affairs of local women
November 2013
Promoting education, economical, cultural level of society is a basic function of education institutions and universities. In this way, Islamic Azad University in addition to state universities plays a main role in two last decades. In this research, consequences of establishing Islamic Azad University of Khomeini Shahr on economical affairs of women in Khomeini Shahr have been investigated. Research method is a...
Strategies of National Petrochemical Company of Iran
October 2013
In strategic planning goals, policies and strategies of the organization are determined considering aspirations, mission and the underlying values along with the determination of internal strong and weak points of the organization and threats and opportunities arising from environmental factors. The researches consider some advantages for strategic thinking and deep commitment toward strategic management process,...
Evolution of national-international trade in the period before the economic and financial crisis for selected economies
October 2013
The world economy has evolved in recent years amid some obvious inequalities and disparities nationally manifested on different levels, including the participation in international trade. This study took into account the two ways of approach, namely: evaluation and analysis of existing differences between the countries participating in global trade, on the one hand and development of a...
Comparative study of the social effects of 5 and 6 days work on individuals
October 2013
The main agenda behind this study is to know about the impact of work life on social life that is, to make comparison between two categories of people working 5 and 6 days a week. The impact will be seen on both males and females. It is the general observation and has also been proved that the person who works for 5 days a week is more relaxed and congenial to social life than one who works for...
Regression Equation Fitted to Knowledge Management and Organizational Effectiveness in the Selected Sport Organizations of Iran
October 2013
This study aims at regression equations fitted to knowledge management and organizational effectiveness in the selected sport organizations of Iran knowledge management processes to determine the impact on organizational effectiveness. Method of this research is descriptive – surveying and for the analysis was used of Kolmogorov-Smirnov test, and then multi-variants regression, Pearson and...
Dividend Policy, Cash Flow, and Investment in Tehran Stock Exchange
October 2013
The study aims to know the relationship between dividend policy, cash flow and investment of firms. For this, 100 firms from stock Tehran exchange during 2002-2008 were investigated. In this research the year 2006 is the base year of dividend policy identification. The firms were divided into three kinds: Dividend increase, dividend decrease and no dividend change. The results of Wilcoxon test...
Exploring dynamic capabilities of executives for core strategy
October 2013
Whether a solar product maker is able to achieve sustainable and competitive effectiveness depends on the dynamic capabilities of its executives. This study used various methods to establish the dynamic capabilities and components of executives in resource-based view. The survey research was adopted to find out essential dynamic capabilities with 481 valid questionnaires retrieved at a 73.10% response rate. Thirty...
Analytic network process (ANP) approach for selecting strategies influencing the productivity of knowledge women workers
October 2013
It is commonly recognized that knowledge is the only source of core competence in the knowledge-based companies, but productivity rate of the knowledge women worker is always low. This study seeks to identify factors influencing productivity. In addition, it presents strategies that influence knowledge women workers’ productivity. Strategies were selected using the ANP approach. It is hoped that this paper will...
Intellectual capital and technological advances in knowledge society: How are these concepts related?
October 2013
The purpose of this paper is to examine the relationship between technological advances and intellectual capital improvement. Researches show that technological advances and intellectual capital have a strong relationship but this relationship has not been examined systematically. This paper reviews the important theoretical work in both streams of research, highlighting the fundamental similarities and differences....
Quality dimension evaluation of a public health network in South Region of Sao Paulo City, in Brazil
October 2013
This research aimed to evaluate the quality of health services provided by public network, in the south region of Sao Paulo city in Brazil, by the perspective of patients’ satisfaction. The field research involved 80 high-risk pregnant women because they used all kinds of health units that make up the Brazilian Unified Health Services System in this region. The research model was adapted to cover the last five...
Shared Leadership and Team Effectiveness: Moderating Effects of Task Interdependence
October 2013
This study investigates the relationship and effect between the attitude about shared leadership and team effectiveness with two dimensions of task interdependence such as Received Task Interdependence (RTID) and Initiated Task Interdependence (ITID) tested for the potential moderating effects on the relationship. Research hypotheses were developed and tested using regression analysis. To test the hypotheses, we...
Profitability of the informal cross-border trade: A case study of four selected borders of Botswana
October 2013
In this study, the views of 520 informal cross border traders, obtained using systematic sampling and snow ball techniques from four selected border posts in Botswana, were used to show how profitable ICBT is. The results of the analysis show that the monthly profit generated by ICB traders is over ten times the minimum wage of workers in Botswana and gross profit margin from this trade is 54.99%. Whereas about two...
An empirical investigation of tax buoyancy in Kenya
October 2013
Revenue mobilization is an important goal of tax reform. Thus, tax buoyancy constitutes an essential ingredient for tax policy formulation. This paper utilized a time series approach to estimate tax buoyancy for Kenya for the period 1999/2000 to 2010/2011. Tax buoyancies were computed for income, import, excise, Value Added Tax (VAT) and total taxes. Specifically, the paper examined the buoyancies of tax revenues to...
International negotiations with Brazil: An essay about culture factor
October 2013
With the aim to present some salient aspects of the Brazilian culture and how they may affect the processes of international negotiations, the paper addressed the different approaches that point out the specific qualities and patterns of Brazilian negotiator. Based on the international negotiations principles and the role of culture, the study presents some of the most discussed theoretical frameworks that investigate...
Impact of Gender Diversity on Spiritual Leadership and Follower’s Need for Spiritual Survival/Well-being
October 2013
Gender diversity in organizations plays a very important role and greatly influences the leaders and followers behavior. The success of the organizations depends very much on its human resource team. The Leaders and followers play major role in any organizations. Due to this reason, the effect of gender related to leadership spirituality and follower’s need for spiritual survival is taking a much...
Research on diversity, conflicts and performance in creative team management
October 2013
As the global competition is increasingly intense, composition for team members tends to be more diverse. Besides, conflicts among team members are increasing gradually. So, team performance is greatly affected. This paper investigated 47 creative management teams according to 220 questionnaires. It studied the effect on team performance from diverse team compositions. Then, it took conflicts inside...
The Impact of Information and Communication Technology on Employment of Selected OIC Countries
October 2013
This paper investigates the extent to which ICT-related job creating activities is improving the employment situation of the people in developing economies. The paper focuses on the effects of information and communication technology (ICT) on the employment level of selected Organization of Islamic Conference (OIC) countries and describes the different potential forms of influence that ICT can take...
Music piracy behaviors of university students in view of consumption value
October 2013
This research mainly aimed to explore the opinions of university students to music piracy. The research is operated by means of questionnaire surveys to gather data with 211 valid replies received. As research results indicated, quality value is significantly infeuenced on economical value. Quality value, social values and epistemic value will directly affect to download attitude. Key words: music...
Applying 6-sigma methodology to reduce burglary on campus
October 2013
This study aims to contribute to a better understanding of burglary on campus. A DMAIC model of six sigma was done to decrease burglary rate on campus. The model systematically defines five stages of definition, measurement, analysis, and control as the step of execution. And through measurement, we quantify stolen equipment. Improvement strategy is further proposed via the result acquired from tool analysis. The...
Entrepreneurial characteristics among university students: Implications for entrepreneurship education and training in Pakistan
October 2013
Purpose-This study aims to explore the entrepreneurship profile of the Pakistan university students (Peshawar region) and evaluates their entrepreneurial inclination by making comparison with non-entrepreneurially inclined students. In this study the entrepreneurial profile of the students is constituted by six traits namely need for achievement, innovativeness, locus of control, risk taking propensity, tolerance for...
Stressors Exploiting Teacher’s Satisfaction and Professional Commitment the key to reduce Job Burnout
October 2013
This study empirically investigates various stressors leading job stress that effect teachers in higher educational system of Pakistan. 166 higher educational faculty members of 17 public and private universities listed under federal region with Higher Education Commission of Pakistan have given their responses. Four determinants which are role conflict, role ambiguity, home-work interface and...
Enterprise related factors influencing entrepreneurial orientation: Evidence from Khyber Pakhtunkhwa Province of Pakistan
October 2013
This purpose of this study is to examine the association and influence of enterprise related factors on entrepreneurial orientation. Primary data were collected through self administered questionnaire with backup interview from two hundreds and nineteen randomly selected samples. Questionnaire was distributed among members registered with different (Khyber Pakhtunkhwa, Hazara and D.I.Khan) chambers...
Organization ethical business operations: Does it make a difference?
October 2013
Making wider the concept that ethical activities in business operations conducted by the organization can excel the organization performance is the core concept of this research study. Sample of different organization predicts that ethical practices of enterprises were vital for their expansion. Organizations that promote the culture of ethics in its operation enjoy its everlasting fruits. Key words:...
An assessment of multi-channel retailing among retailers in Cape Town, South Africa
October 2013
Multi-channel retailing appears to hold potential benefits for retailers of all kind, but the awareness and access to available retail channels have not been obvious to all. This paper investigated the potential of multiple channel use among different retailers in Cape Town, in reaching potential customers and doing business with existing customers. In this regard, we presented and deployed a 12-channel typology...
The impact of non-accrued contingent liability on the equity market value of Brazilian companies
October 2013
This study investigates the relation between equity market value and nonaccrued contingent liability that is disclosed in the footnotes but it is not recognized in net income. The analyses focus on whether the prices of shares in the stock market and the return’s expectation of market react by the disclosure of non-accrued contingent liability in footnotes. 3.180 footnotes were analyzed from periods 2006 to 2010...
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